General Returns Information
For us to process any returns and subsequent refunds please ensure your item reaches us within 14 days of us providing you with a Returns Number (process outlined below). Please note we cannot accept responsibility for items lost in transit so we advise using a recorded method and may request proof of delivery. Refunds may take up to 28 days to process but we will always endeavour to process them as quickly as possible.
Returning Unwanted Items After Dispatch or Delivery of the Goods.
If you wish to cancel an order or return an unwanted item for a refund when goods have already been dispatched or delivered to you please email support@privateerbikes.com or call us on the phone number at the foot of our website. The costs of returning goods to us shall be borne by you.
Please Note: We have a separate returns address so please do not just send your goods back to us without contacting us first.
Returned goods will be refunded within 28 days.
The rights to return the goods to us as referred to above will not apply in the following circumstances:
- In the event that the product has been used
- The packaging of the product has been damaged
- The product is damaged in any way
- The product is not in full resalable condition
- Goods Faulty on Arrival, Incorrect or Damaged in Transit
If your goods are faulty on arrival, incorrect or damaged in transit they should be reported to us by email or phone call within 7 days and then returned to us in no longer than 28 days of receipt. When the goods have been returned to us and the fault has been verified we will issue a full refund via your original payment method or send a replacement as required. In any case refund of return postage paid will be limited to the postage paid for the original order.
Goods Suspected Faulty During Use
If any product purchased from www.privateerbikes.com suffers from what you suspect to be a manufacturing fault within 5 year of the delivery date then please complete our Technical Support form. On receipt of the returned goods by Privateer
Bikes they will be inspected and goods found to be faulty will either be refunded or replaced (if available). Refunds will not be made for goods which fail due to the effects of reasonable wear and tear.
If you have any other issues or queries with products or orders please complete our Technical Support form or schedule a call with us via our Contact Us page.